How To

Be sure you have read and understand the Firmware Update Notice and that you are familiar with the Front Panel behavior during an update on the GS2.

  1. If you have previously been using VNC, you must ensure that there are no windows or files open on the Processor.

  2. Disconnect everything from the GRIDSMART Processor except the camera(s), power cable, and controller connections. You must disconnect your laptop and all network cables as well as any peripherals such as mouse, monitor, and/or keyboard.

  3. Insert the Update Stick into one of the USB ports.

  4. Observe the Processor front panel, noting the LEDs on the GS2 or following any directions on a Legacy Processor.

  5. After a few minutes, when the update process is complete, the GS2 will show all green phase LEDs, indicating it's safe to remove the update stick. The Legacy Processor display will instruct you to remove the Update Stick when appropriate.

  6. The Processor will reboot and after several minutes your site will be fully operational and updated.

  7. You may now reconnect anything you previously disconnected such as peripherals or network cables.

Important: Do NOT perform the following procedure on the GRIDSMART Processor. The GRIDSMART Processor upgrade procedure handles this automatically.

  1. Download the latest GRIDSMART Client installer from the GRIDSMART Cloud.

  2. Double-click installer and step through the install process.

  3. Depending upon your computer, a system restart may be required to complete the installation.

  4. When complete, if you selected the default options, you will have a shortcut to the GRIDSMART Client in your Start Menu and on your desktop.

Please see the detailed instructions available on the Get Started page.
Current Diagnostic data for a connected site can be displayed by clicking the stethoscope icon on the Site Menu. Current phases and calls for a connected site or the phases and calls of a replay can be displayed by clicking the traffic light icon on the Site Menu.

The process for changing a site is much like configuring a new site as described on the Get Started page.

  1. Launch the GRIDSMART Client. On the Sites Homepage select the Site Card for the site you want to change so that you are taken to the Site View Screen.

  2. Click Configure (pencil icon) on the Site Menu to enter the Site Configuration Screen and then make the changes you want.

  3. Once you have finished with your changes, you are now ready to Publish.

  4. Click Publish on the Site Configuration Screen. If you are connected to the site, your changes will be immediately put into operation after entering your username and password. If you are not connected, and have a removable drive attached to your machine, you will be prompted to Publish To Drive.

Select Info on the Site Menu. The Publish History in the Site Info panel shows a list of all changes that have ever been published to a site. You can also see this list of changes using the Revert function in the Site Configuration Screen.

  1. Click Configure (the pencil icon) on the Site Menu to enter the Site Configuration Screen and then click Revert.

  2. Select the desired previously published configuration and then press the Revert To Selected button.

  3. Publish the changes.

To reset a GRIDSMART Processor to its factory state, or Factory Default, you must be connected to the Processor through the local port or running the Client on the Processor. You must also have Admin level privileges for the site currently on the Processor.

  1. Launch the GRIDSMART Client and wait for the Site Card to appear as the Local Site on your Sites Homepage.

  2. Click the large Site Card to enter its Site View.

  3. Click Configure (pencil icon) on the Site Menu. Next click Revert on the Site Configuration Screen and then click Reset to Factory.

  4. Authenticate with the Admin password and then click Reset to Factory to complete the process.

Note that this procedure will not remove the Site Card previously associated with this Processor from your Sites Homepage. If you no longer need this Site Card, you can safely delete it.

This capability is provided through the Publish To Drive feature. This allows you to make changes to a site, using the GRIDSMART Client in your office or vehicle for example, that can be put into field operation by simply connecting a USB storage device to the corresponding GRIDSMART Processor.

  1. Make the desired changes to the site using the GRIDSMART Client.

  2. Ensure that either an empty USB storage device or an already used Data Stick or Drive is connected to your Client computer.

  3. Select Publish from the Site Menu, select the appropriate drive, and complete the publish procedure. If you began with an empty USB storage device, this process, once complete, will transform that device into a GRIDSMART Data Stick or Drive.

  4. Take the USB device to the field and connect it to the corresponding GRIDSMART Processor. Observe the Processor front panel. Your changes will automatically be published onto the Processor. Additionally, data from the GRIDSMART Processor will be copied onto your Data Stick or Drive including log files, count data (if data-enabled), and image data.

  5. Take the USB device from the field and connect it to your Client computer again. Until you do this, the changes you made will show as unpublished in your Client. This process will also copy count data from the Data Stick or Drive onto your Client computer for use within the Reports Screen.

  1. Enter the IP address of the remote site into the search box in the upper right of the Sites Homepage. You should be able to skip this step if you have previously connected to the site with your Client and the IP address of the corresponding GRIDSMART Processor has not changed.

  2. Click the appropriate Site Card on your Sites Homepage once it appears to view and interact with the remote site.

  3. You should be able to see live images, phases and diagnostics, and zone activations.

  4. You can also make changes to the site as well as make and clear calls on the operating zones.

Please note that the functionality and responsiveness of a remote site can be severely impacted by slow and/or spurious connections.

Record

  1. Begin with a freshly NTFS-formatted USB storage device you have obtained from GRIDSMART or with a Data Stick or Drive that you have already used with GRIDSMART.

  2. Ensure that there is enough free space on the device for your needs. A single fisheye camera can require up to 100GB per day.

  3. Connect the USB storage device to a USB port on the GRIDSMART Processor and observe the front panel. Data will be copied onto the device and images will start being recorded. For large capacity devices (>128GB), images will be stored at a rate of 5-10 images per second until the drive is full. For small capacity devices, images will be stored at approximately 1 image per second for only three minutes.

  4. Disconnect the USB device from the Processor once you have collected the data you need. This USB device is now a GRIDSMART Data Stick or Drive.

Review with Replay

  1. Connect the Data Stick or Drive to your GRIDSMART Client computer and then launch the Client.

  2. Select the Site Card that corresponds to the data you want to review so that you are taken to the Site View Screen.

  3. Select Replay from the Site Menu. You will be presented with the Replay data selector which will allow you to select one hour of data for review at a time from all data available on the connected Data Stick or Drive.

  4. Use the playback controls to review the hour of data. Press the red stop button when done.

If you can connect to a site either locally or remotely, count data can be retrieved using the GRIDSMART Client.

  1. Select the site of interest from the Sites Homepage.

  2. Select Reports from the Site Menu to get to the Reports Screen.

  3. On the Reports Screen, click the Download button under the calendar and select the day or days of data you want to retrieve.

  4. Click the Download button and then Done once the data has been downloaded. It may take awhile to retrieve data over slow connections.

  1. Begin with a freshly NTFS-formatted USB storage device or with a Data Stick or Drive that you have already used with GRIDSMART. If you are formatting a new device with greater than 128GB of storage, please select NTFS.

  2. Ensure that there is enough free space on the device for your needs.

  3. Connect the USB storage device to a USB port on the GRIDSMART Processor. Observe the front panel.

  4. Images and other data – including counts for systems with the Data Module – will be automatically copied onto the device. For large capacity devices (>128GB), images will be stored at approximately 5-10 images per second until the drive is full. For small capacity devices, images will be stored at approximately 1 image per second for only three minutes.

  5. Once you have collected the data you need, and the Processor front panel indicates that it is safe do so, disconnect the USB device from the Processor. This USB device is now a GRIDSMART Data Stick or Drive.

  6. Connect your Data Stick or Drive to the computer where you intend to use the GRIDSMART Client for reporting.

  7. Launch the Client, select the Site Card for your site of interest, then click Reports (chart icon) on the Site Menu.

  8. The count data from your Data Stick or Drive will be automatically synchronized with your Client and available for use in the Reports Screen as indicated by highlighted dates in the calendar.

To make or clear calls on operating zones, you must have connectivity to the site or be running GRIDSMART Client on the Processor. You must also have Admin or Publish level privileges.

  1. Select the Site Card for the connected site of interest from the Sites Homepage.

  2. Move the mouse pointer into a zone and directly over the phase/output label. The phase/output label content will change to action/info icons represented by a gear and the letter "i" respectively.

  3. Click the action gear to expose the Call and Clear buttons.

  4. Select Call to activate a call on the zone. Click Clear to clear a call from the zone. The first time you do this for any zone you will be required to authenticate with your username and password.

For zones with designated phases, calls made like this will persist until the light receives a green. With no designated phase, calls made like this will persist for 10 seconds.

If a call is cleared from a zone in this manner, no calls will be placed for 2 seconds. The zone will not reactivate unless a new vehicle enters the zone or a vehicle already in the zone moves.

If you would like GRIDSMART to review your site configuration, you can easily Export a site from the GRIDSMART Client and email it to GRIDSMART support as follows.

  1. Launch the Client and click the Site Card for the site of interest.

  2. Select Export (arrow out icon) from the Site Menu.

  3. Give the file a valid Windows filename, keeping the GRIDSMART *.ags extension, and save it.

  4. Email that *.ags file to GRIDSMART support.

If you were experiencing issues with your site and requested that GRIDSMART review your site configuration, you will likely receive an email from GRIDSMART with your modified site configuration attached as an GRIDSMART *.ags file. Follow this procedure to review that configuration and put it into operation on your site.

  1. Launch the GRIDSMART Client and click Import on the top-right of the Sites Homepage.

  2. Navigate the Windows filesystem to find the *.ags you received from GRIDSMART. Select it and click the Open button.

  3. The Site Card of interest on your Sites Homepage should now have a hashmark fill pattern, indicating unpublished changes. Click that Site Card to enter the Site View Screen.

  4. You can now review the changes. If they are significant, these changes may be hard to visualize as the unpublished changes may significantly overlap the current published configuration.

  5. Click Configure (pencil icon) on the Site Menu to enter the Site Configuration Screen. There you will be able to see the new configuration without seeing the existing configuration overlaid.

  6. If you are connected to the site, you can now Publish the changes. If you are not connected, and do not wish to take a laptop into the field, you might consider using the Publish To Drive feature.

You can manually import data if you've saved it from a Data Stick or Data Drive to your client computer, or if you're downloading it via the API to a central location

  1. Set aside a folder to hold the data you want to import for a given site.

  2. If your saving data from a Data Stick or Data Drive, you can copy the Counts, Events, and Realtime folders from that source to your site folder. Otherwise, add a Counts, Events, and Realtime folder to your site folder and drop the relevant date zip files into their appropriate folders.

  3. Launch the GRIDSMART Client and click the Site Card to enter the Site View Screen for the site whose data is being imported.

  4. Click Reports (chart icon) on the Site Menu to enter the Reports Screen.

  5. Click Configure (pencil icon) on the Site Menu to enter the Site Configuration Screen. There you will be able to see the new configuration without seeing the existing configuration overlaid.

  6. Click the import button and select the folder that contains the Count, Events, Realtime folders and then press ok.

  7. Importing can take some time. To monitor it's progress, you can click the GRIDSMART Icon in the Windows task Tray on the bottom right to view the sync status. As more calendar days become available they will show up bold yellow on the calendar.

Follow this simple Recommission procedure if you need to replace a non-functional GRIDSMART Processor. You will need the most recent configuration – i.e., the Site Card – for the failed Processor in your GRIDSMART Client. You will also need a replacement Factory Default Processor.

  1. Power on the replacement Factory Default Processor.

  2. Connect your computer to the replacement Processor local port via ethernet.

  3. Launch the GRIDSMART Client on your computer and wait until you have the Factory Default site as the Local Site on your Sites Homepage.

  4. Click the Factory Default Site Card to enter the Site View Screen and click the Recommission button (recycle icon) that will appear in place of Configure at the top of the Site Menu.

  5. Find the site corresponding to the Processor you are replacing. Alternatively, you may import an GRIDSMART *.ags file.

  6. Enter the default Admin password and click the Recommission button.

  7. Take the newly configured replacement Processor to the site and connect it to the existing cameras and hardware. Your site should be operating normally after the regular startup time.

  1. Disconnect the non-functioning camera(s) from the GRIDSMART Processor and then connect the replacment camera(s). Wait 4 minutes before proceeding.

  2. Once you have waited 4 minutes, connect to the Processor, launch the GRIDSMART Client, and click the appropriate Site Card.

  3. Click Configure (pencil icon) on the Site Menu. In the Site Configuration Screen you will now have a Replace Cameras option

  4. Select Replace Cameras and proceed by pairing the zones from your missing camera(s) with the images from your new camera(s). Configure the camera heading and height when prompted.

  5. When done, adjust your zones and masks as needed.

  6. Publish the changes.

  1. Power down the GRIDSMART Processor and replace the installed Option Card with one that matches the new Traffic Cabinet

  2. Power up the processor, launch the GRIDSMART Client, and click the appropriate Site Card.

  3. Click Configure (pencil icon) on the Site Menu. In the Site Configuration Screen click the Site Settings button and go to the Control tab.

  4. Select the Cabinet type of the new Option Card and the appropriate BIU or SIU if the new Option Card is TS2 or ITS respectively.

  5. When done, assign appropriate outputs to all of your zones.

  6. Publish the changes.

Modules are independently licensed sets of features that can be enabled on a GRIDSMART Processor. Currently available Modules include the Performance Module, the Performance Plus Module, and the Pedestrian Module.

The historical Publish approach described below is still suppported and required for Processors running Firmware earlier than GRIDSMART 6.0. For Processors running 6.0 and later, just put the XML license file at the root level on a USB stick and then insert that stick into the Processor.The Processor will take care of everything else.

For Processors running Firmware earlier than 6.0:

  1. Launch the GRIDSMART Client and click the Site Card for the site of interest.

  2. Enter the Site Configuration Screen by clicking the pencil icon in the Site Menu.

  3. Click the Site Settings icon in the Site Configure Screen then click Modules.

  4. Follow the directions there to add a license file that will enable the new Module(s).

  5. Publish your changes.

Setting up and using Alerts requires the Alerts Module.

  1. Launch the GRIDSMART Client and click the Site Card for the site of interest.

  2. Enter the Site Configuration Screen by clicking the pencil icon in the Site Menu.

  3. Click the zone of interest to select it.

  4. Select the Alerts icon from across the top of the zone configuration screen then click the New Alert button.

  5. Select the event trigger (Zone Activated or Volume Exceeded).

  6. Set the required parameters and either type in the email addresses of the recipients or select them from the list of known contacts.

  7. Publish your changes.

Setting up and using Alerts requires the Alerts Module.

  1. Launch the GRIDSMART Client and click the Site Card for the site of interest.

  2. Enter the Site Configuration Screen by clicking the pencil icon in the Site Menu.

  3. Click the Alerts icon in the upper right of the Site Configuration Screen then click New.

  4. Select Site Alert and then the event trigger (All System Events, Loss of Visibility, or Volume Exceeded).

  5. Set the required parameters and either type in the email addresses of the recipients or select them from the list of known contacts.

  6. Publish your changes.

Setting up and using Auto Reports requires the Counts Module.

  1. Launch the GRIDSMART Client and click the Site Card for the site of interest.

  2. Enter the Site Configuration Screen by clicking the pencil icon in the Site Menu.

  3. Click the Auto Reports icon in the upper right of the Site Configure Screen then click New.

  4. Set the desired report parameters then click Next.

  5. Either type in the email addresses of the recipients or select them from the list of known contacts.

  6. Publish your changes.

Before contacting either your distributor or GRIDSMART Customer Support, we suggest that you prepare as follows. If you can, please connect a Data Stick or Drive to the problem Processor to collect some diagnostic data. If this is not an option, at least please export your site configuration so that you can email it to your distributor or GRIDSMART.

Your first line of support is your local distributor. If your local distributor is unavailable or cannot resolve your situation, we will be happy to help. GRIDSMART Customer Support can be reached by any of the following means: